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PRIVATE CREDIT & LOAN SERVICES

Connected operations across the credit lifecycle.

Bring covenants, borrower information, borrowing-base inputs, structured-credit controls and asset-level events into one operating layer connected to fund accounting and reporting.

Overview

Credit operations is the wider operational layer around a portfolio of loans after origination. It connects loan administration/servicing to covenant monitoring, borrower reporting, borrowing-base controls, structured-credit/CLO operations, data management and fund-level reporting.

This is the umbrella capability for private-credit managers that need a scalable asset-level middle office rather than only basic fund accounting.

Operating priorities

Credit managers can grow assets faster than operational headcount. Loan documents, borrower data and compliance obligations become difficult to manage consistently across strategies and providers.

Common operating challenges

  • Borrower reporting arrives in different formats/dates.
  • Covenant tests tracked manually.
  • Borrowing-base calculations rely on spreadsheets.
  • Loan data and fund data diverge.
  • CLO/structured-credit compliance creates specialised recurring work.

Our capabilities

01

Portfolio operating calendar

Track borrower, covenant, payment and reporting obligations.

02

Borrower data control

Collect/normalise financial and compliance data.

03

Covenant monitoring support

Maintain test data, status and evidence.

04

Borrowing-base workflow

Support eligible asset/collateral and certificate calculations.

05

Structured credit / CLO operations

Maintain recurring portfolio, operating and compliance data for structured-credit oversight.

06

Fund integration

Connect approved asset-level events to fund accounting and portfolio reporting records.

Service coverage

01

Core records

  • Loan master/documents
  • Borrower financials
  • Compliance certificates
  • Borrowing-base files
  • Agent notices
  • CLO/structured-credit data
  • Fund accounting data
02

Operating activities

StepActivityWhat happens
1Inventory obligationsBuild asset-level calendar.
2CollectIngest borrower/agent data.
3ValidateCheck completeness/source consistency.
4Calculate / testApply approved covenant or borrowing-base rules.
5EscalateRoute breaches, exceptions or missing data.
6IntegratePublish approved loan data to fund reporting.
03

Reporting and oversight

  • Credit operations dashboard
  • Borrower-reporting status
  • Covenant status
  • Borrowing-base support pack
  • Structured-credit/CLO report
  • Asset-to-fund reconciliation

What clients gain

01

Clear portfolio obligations

Track borrower, covenant, payment and reporting obligations.

02

Complete borrower information

Collect/normalise financial and compliance data.

03

More reliable covenant monitoring

Maintain test data, status and evidence.

04

Controlled borrowing-base support

Support eligible asset/collateral and certificate calculations.

Governance and integration

Credit Operations is delivered through defined responsibilities, controlled records and documented review. Material exceptions, judgements and approvals remain visible and attributable throughout the operating process.

  • Source-linked borrower data.
  • Versioned covenant/eligibility rules.
  • No autonomous credit decision.
  • Breach/missing-data escalation.
  • Reconciliation to loan and fund records.

Expertise and delivery

01 · SPECIALIST EXPERTISE

Experts behind the service.

Relevant professionals support service design, exception review and delivery governance where specialist judgement is required.

Meet our Experts & Professionals
02 · TECHNOLOGY-ENABLED DELIVERY

Technology that supports control.

Controlled data, workflow and review capabilities support consistent execution, transparent oversight and traceable evidence.

Explore Technology & Expertise
03 · FLEXIBLE SERVICE MODELS

Configured around your operating model.

Services can be delivered through managed operations, technology enablement, co-sourced delivery or transition support.

See How We Work

Frequently asked questions

Is Credit Operations investment management?

No. It is the operational data, monitoring and workflow layer; investment decisions remain with the manager.

How does it relate to Loan Servicing?

Loan servicing handles recurring facility events; credit operations adds monitoring, portfolio data and structured-credit control.

Can it support CLOs?

Yes as operating/compliance support, with trustee/collateral-manager/formal calculation roles kept separate.

Discuss Credit Operations

Start with one workflow, one operating issue or one provider transition. We will map the current process, responsibility boundaries, required data and a practical first engagement.

Book an Operating Review