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MIDDLE OFFICE SERVICES

Operational exceptions visible before reporting.

An operating report that shows what is unresolved before it becomes a reporting problem through a controlled, source-linked workflow.

Overview

Portfolio operations reporting consolidates middle-office status—trades, settlements, reconciliations, cash, collateral, corporate actions and exceptions—into a daily/periodic control view.

Operating priorities

Teams need one operational view of open breaks, deadlines and provider status rather than separate spreadsheets per function.

Common operating challenges

  • No consolidated daily control view.
  • Open issues hidden in functional trackers.
  • Management cannot see ageing/materiality.
  • Provider SLA problems surface late.

Our capabilities

01

Control dashboard

Combine trade, settlement, reconciliation, cash, collateral and provider status in one control view.

02

Exception summary

Show material open items by severity, age, responsible owner and required resolution date.

03

SLA/provider view

Track service-level performance and unresolved dependencies across appointed providers.

04

Trend/root-cause

Report recurring operational issues, root causes and remediation progress.

Service coverage

01

Core records

  • Trade status
  • Reconciliation breaks
  • Cash/collateral
  • Corporate actions
  • Provider queues
02

Operating activities

StepActivityWhat happens
1CollectLoad workflow statuses.
2NormaliseApply common severity/owner.
3PrioritiseIdentify time-critical issues.
4ReviewRun daily operating check.
5EscalateRoute material items.
6PublishRelease control report.
03

Reporting and oversight

  • Daily operations dashboard
  • Aged exception list
  • Provider SLA view
  • Control KPI trend

What clients gain

01

Integrated control dashboard

Combine trade, settlement, reconciliation, cash, collateral and provider status in one control view.

02

Clear exception visibility

Show material open items by severity, age, responsible owner and required resolution date.

03

Transparent provider dependencies

Track service-level performance and unresolved dependencies across appointed providers.

04

Actionable trends and root causes

Report recurring operational issues, root causes and remediation progress.

Governance and integration

Portfolio Operations Reporting is delivered through defined responsibilities, controlled records and documented review. Material exceptions, judgements and approvals remain visible and attributable throughout the operating process.

  • Common severity taxonomy.
  • Data freshness.
  • No green status with unresolved material break.

Expertise and delivery

01 · SPECIALIST EXPERTISE

Experts behind the service.

Relevant professionals support service design, exception review and delivery governance where specialist judgement is required.

Meet our Experts & Professionals
02 · TECHNOLOGY-ENABLED DELIVERY

Technology that supports control.

Controlled data, workflow and review capabilities support consistent execution, transparent oversight and traceable evidence.

Explore Technology & Expertise
03 · FLEXIBLE SERVICE MODELS

Configured around your operating model.

Services can be delivered through managed operations, technology enablement, co-sourced delivery or transition support.

See How We Work

Frequently asked questions

How is this different from Portfolio Reporting?

Portfolio operations reporting focuses on workflow status, exceptions and provider dependencies. Portfolio reporting focuses on investment, exposure and performance information.

Who uses it?

COO/operations, fund controller, treasury and service-provider oversight teams.

Discuss Portfolio Operations Reporting

Start with one workflow, one operating issue or one provider transition. We will map the current process, responsibility boundaries, required data and a practical first engagement.

Book an Operating Review